11 Best Alternatives to Supportboard-What are Your Options?
Explore alternatives and compare software that includes similar features to Support Board. Check out these other top options, based on shared features, that are closest to Support Board in terms of functionality.
Support Board
What is Support Board?
Support Board is an automatic customer support communication tool with artificial intelligence-driven bots.
The tool is optimized for conversational marketing, helps save time and increase revenue.
Features:
-Automated communication
-Manage conversation
-Easy to use
-Ready-to-use templates
-Multi-lingual bots
-Woocomerce integration
-Saved Replies
-Message editor
-Offline message
-Knowledge-base articles
-Human takeover
-Welcome message
Pricing:
FreshDesk
What is FreshDesk?
Freshdesk is a customer support platform that enables companies to provide high-quality service to their customers.
It offers a suite of online customer support products that can be configured and customized to suit the needs of any business.
Freshdesk is designed to help organizations provide great customer service while also improving the efficiency and effectiveness of their teams.
It provides features such as ticketing, live chat, email marketing, social media integration, knowledge base management and analytics for better understanding of customers’ needs.
Features:
-Integrated ticketing across email and social
-Ticket Dispatch
-Knowledge Base
-Ticket Trend Report
-Out-of-the-box analytics and reporting
-Choose your data center location
-Team collaboration
-24×7 email support
-Custom Ticket Views
-Custom ticket fields & status
-Custom SSL
Pricing:
ManyChat
What is Manychat?
Manychat is a live chat service that helps businesses to engage their customers.
It provides customer engagement, conversion rate optimization and customer support for small and medium businesses.
It is an AI-powered chatbot that helps companies to automate their customer engagement and conversion rates.
It also enables companies to provide better customer service by providing them with the right information at the right time.
Features:
-Personilized Conversations
-Build Automations quickly
-Combine with SMS and email
-Connect with existing tools
-Instagram direct messages
-Facebook messenger
-SMS and text messeging
Pricing:
Haptik
What is Haptik?
Haptik is a chatbot that is designed to improve customer experience.
Haptik’s chatbots are powered by artificial intelligence.
They can be used in many different ways – to answer customer queries, to help them find the product they are looking for, or to provide a personalized shopping experience.
Haptik’s service is available on web and mobile apps and can be integrated with other services to provide a seamless customer experience.
Features:
-Conversation Studio
-Live Agent support
-Intent discovery
-CX notifications
-Entity library
-Natural language processing
-Context retention
-AI-driven analytics
-Out-of-the-box channel integrations
-Enterprise ready
-Dedicated customer success
Pricing:
Bant-sales chat bot
What is Bant sales chat bot?
Bant.io is a sales chat bot that can be used by any business, regardless of the industry they are in.
They have a set of templates that can be customized to suit the needs of any company that is using it.
Bant.io is an AI-powered chatbot. The chatbot was created to help businesses increase their revenue and improve customer satisfaction rates through natural conversations with prospects on social media channels such as Facebook Messenger and Twitter Direct Messages (DMs).
Features:
-Sales accelaration platform
-Campaign design and set up
-Positive response detection
-Zapier integration
-Dedicated customer success manager
-1 on 1 strategy
Pricing:
Zendesk
What is Zendesk?
Zendesk is a customer service software that helps companies to provide a better customer experience.
It provides tools for front-line support, which includes live chat, social media and email.
Zendesk is designed for businesses of all sizes and industries. It enables organizations to easily manage their customer interactions and provides them with the necessary tools to create self-service portals, manage knowledge bases, and provide on-demand help.
Features:
-Industry-leading ticketing system
-Messaging accross web, mobile and social
-Email,voice, sms and live chat support
-Easy to set up automations
-AI-powered automated answers
-Reporting and analytics
-Data and file storage
Pricing:
Livechat
What is Livechat?
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Features:
-Message sneak-peek
-Canned responses
-Chat tags
-Rich messages
-File sharing
-Chat archives
-Inactivity messages
-Notifications
-Chat transfer
-Chat ratings
Pricing:
Live Agent
What is Live Agent?
LiveAgent is a customer service software company. It has been helping businesses for a long time to provide their customers with the best possible service.
LiveAgent offers live chat, phone, email and social media support to its clients.
It also provides CRM and marketing automation tools as well as web analytics and call recording services
Features:
-Automated ticket distribution
-Audit log
-Canned messages
-Agent Collision detection
-Contact form galary
-Email forwarding
-Email templates
-Export tickets
-Hybrid ticket stream
-Multiple ticket tabs
Pricing:
Userlike
What is Userlike?
Live chat software that keeps your customers close. Start the conversation on your website, stay in touch through messaging apps.
Features:
-Message Centre
-Chat bots
-Video Calls
-Website Messenger
-Add-ons
-WhatsApp channel
-Messaging apps
-Live Translation
-Video calls
-Screen sharing
-Basic API access
-Chatbot
-Analytics
Pricing:
SmartSupp
What is SmartSupp?
Smartsupp live chat is a tool that helps you keep your prospects engaged and educate them about your products.
It also provides you with insights on who is visiting your website, what they are looking for, and how they interact with the site.
Features:
-Help centre
-Customer support
-Conversation history
-Engage with visitots via visitor list
-Engage with automatic messages
-Multi-lingual chatbots
-Email sending
-Facebook messenger integration
-Customer satisfaction rating
Pricing:
EngageBay
What is EngageBay?
Engagebay is a content marketing company that helps businesses to attract and engage with their customers.
Engagebay aims to help businesses grow by providing them with a full-service content marketing strategy, starting from the creation of a brand voice and messaging to the distribution of content on social media platforms.
It offers a wide range of features, such as livechat, scheduling posts and publishing content, monitoring conversations, and managing the entire customer journey.
Features:
-Talk to customers in real time
-Track customers for personalized approach
-Proactive chats
-Chat transcripts
-Chat shortcuts
-Transfer chats
-Continuous chats
-Chat metrics
Pricing:
HappyFox
What is HappyFox?
HappyFox is a helpdesk software that helps companies to track and manage customer service requests.
It is the most complete and simple to use customer service system in the market.
It offers customers a quick, personal and effective way to get help with their problems.
The HappyFox helpdesk enables companies to provide fast and efficient customer service, while also providing employees with a more pleasant work environment.
HappyFox can be used for a variety of tasks, such as:
– Customer service chat
– FAQs
– Social media marketing
– Lead generation
– Sales and lead generation
Features:
-Helpdesk tour
-Ticketing system
-Canned action
-Task management
-Knowledge base
-Automation
-Agent scripting
Pricing:
Conclusion:
Whether ease of use, affordability, user rating or value for your money is your priority, there are a lot of other tools out there that could be a great match for your needs.
